Help Center

Technical Support

Multiple support channels with a 24-hour response SLA on weekdays. For urgent issues, reach community moderators directly.

Last updated: May 1, 2026

1. Support Channels

Official Email

Best for account, billing and security issues. First reply within 24 business hours.

[email protected]

Discord

Real-time chat with our team and power users; fastest path to bug-fix updates.

Join Discord

Telegram

Bilingual community with daily activity and instant announcements.

Join Telegram

Status Page

Live availability of API, web and apps with incident updates.

View status

2. Response SLA

Email tickets follow this Service Level Agreement:

  • Urgent (account compromise, payment issues): first reply within 2 hours.
  • High (functional outages): within 12 business hours.
  • Normal (feature questions, feedback): within 24 business hours.

Office hours: Mon–Fri 09:00–18:00 (GMT+8). Holiday responses may be delayed; an on-call engineer always covers urgent issues.

3. Common Technical Issues

  • Login fails / no verification email: check your spam folder or use Google / Apple sign-in.
  • Progress not syncing: trigger a manual sync from Settings → Sync; confirm both devices use the same account.
  • Payment not credited: if not within 5 minutes, keep your receipt and email us.
  • Slow replies: usually peak hours; switch to a lighter model in Settings → Model temporarily.

More in the User Guide and FAQ.

4. Business & Media

For API integrations, content partnerships, brand collaborations, media interviews or investment inquiries, please email [email protected]. We reply within 3 business days. Include the topic, your organisation, contact and time zone.

5. Submit Feedback

If you discover a bug, want to suggest a feature or share usage thoughts, please use our structured form on the Feedback page. The product team reviews every entry.